HOW DO I RETURN AN ITEM I BOUGHT?
Please contact us of your intention to return your item within 14 days of purchase/receipt of goods. For full details, please see our returns policy.
CAN I TRACK MY ORDER?
Yes. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.
HOW DO I SIGN UP FOR THE NEWSLETTER?
Simply enter your email address into the form at the bottom of this page.
HOW DO I MAKE CONTACT CUSTOMER SERVICE?
If you need to speak to us then please contact us through any of the channels listed on the contact page of this website. We will endeavour to address any concerns as soon as possible.
WHY HAVE I NOT RECEIVED A CONFIRMATION EMAIL WITH MY ORDER?
There is a chance that our email may have ended up in your spam folder, if it's not please contact us and we will resend confirmation.
CAN I ORDER FROM ANYWHERE IN THE WORLD?
Most of our products can be shipped anywhere in the world. However some of our products may be restricted in some territories. It is up to you to understand the laws of your country before you make a purchase with Madam Lulu's. Madam Lulu's holds no responsibility for items held, seized or delayed by customs. You are also responsible for any import or duty charges you may incur in your country.